Terms of service
Welcome to SOF SERVE. These Terms of Service ("Terms") govern your use of the SOF SERVE website and your purchase of products from our online store.
By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.
1. About SOF SERVE
This website is operated by SOF SERVE.
Throughout these Terms, "we", "us" and "our" refer to SOF SERVE. "You" and "your" refer to the person accessing our website or purchasing our products.
Our store is hosted by Shopify, which provides the online platform that allows us to sell our products and services to you.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and other product details displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product availability may change without notice. We reserve the right to limit quantities available for purchase.
3. Limited Releases
Certain SOF SERVE products may be released in limited quantities.
Limited-release products are available only while stock lasts. Once a product or particular size or colour sells out, we do not guarantee that it will be restocked.
4. Prices and Payment
All prices displayed on our website are stated in South African Rand (ZAR), unless otherwise indicated.
We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed by us.
Payment must be successfully completed before an order can be processed.
We may use third-party payment providers to securely process payments. We do not knowingly store your full payment card details on our own systems.
5. Orders
Placing an order on our website constitutes an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email. This confirmation does not necessarily mean that your order has been finally accepted.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where:
- A product is unavailable.
- There is an error in the product description or price.
- We suspect fraudulent or unauthorized activity.
- We are unable to process or fulfill the order.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Shipping and Delivery
We will provide delivery information and estimated delivery times during the checkout process where available.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, incorrect delivery information, public holidays, severe weather or other unforeseen circumstances.
You are responsible for providing accurate delivery information when placing your order.
Once your order has been handed to the relevant delivery provider, delivery may be subject to the provider's own terms and procedures.
7. Returns, Refunds and Exchanges
We want you to be satisfied with your purchase.
Returns, refunds and exchanges will be handled in accordance with our Returns and Refund Policy and applicable South African consumer-protection laws.
Nothing in these Terms is intended to limit or remove any rights you may have under applicable law, including rights provided by the Consumer Protection Act 68 of 2008 (CPA).
Where a product is defective or does not meet the requirements of applicable consumer law, you may have rights to a repair, replacement or refund as provided by law.
Please contact us as soon as reasonably possible if you believe there is a problem with your order.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable returns process may apply.
Nothing in this section limits any cancellation rights you may have under applicable South African consumer-protection law.
9. Website Use
You agree not to use our website:
- For any unlawful or fraudulent purpose.
- To interfere with or disrupt the operation of the website.
- To attempt to gain unauthorized access to our systems.
- To introduce malicious software, viruses or harmful code.
- To copy, reproduce or misuse our website or content without permission.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
10. Intellectual Property
All content on this website, including the SOF SERVE name, logos, graphics, photographs, designs, product images, text, videos and other materials, belongs to SOF SERVE or is used with permission.
You may not reproduce, modify, distribute, sell, publish or otherwise use our content without our prior written permission, except where permitted by law.
11. Third-Party Services
We may use third-party services to operate our store, process payments, provide delivery services, analyze website activity or provide other functionality.
These third parties may have their own terms and privacy policies, which may apply to your use of their services.
We are not responsible for services operated independently by third parties, except to the extent required by applicable law.
12. Website Information and Availability
We make reasonable efforts to keep the information on our website accurate and up to date.
However, errors may occasionally occur, including errors relating to product descriptions, pricing, availability or other information.
We reserve the right to correct errors and update information when necessary.
We do not guarantee that the website will always be available, uninterrupted or completely free from errors.
13. Limitation of Liability
To the maximum extent permitted by applicable law, SOF SERVE will not be responsible for indirect, incidental or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under South African law.
In particular, nothing in these Terms is intended to limit your rights under applicable consumer-protection legislation.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
Our Privacy Policy forms part of these Terms.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the beginning of these Terms.
Your continued use of the website after changes are posted means that the updated Terms will apply to your use of the website.
16. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes relating to these Terms or your use of our website will be subject to the applicable laws and jurisdiction of South Africa.
Nothing in these Terms prevents you from exercising any rights available to you under applicable South African consumer-protection legislation.
17. Contact Us
If you have questions about these Terms, an order or our products, please contact us:
SOF SERVE
Email: info@sofserve.co.za
Telephone: +27 78 315 9807