Shipping policy

Thank you for shopping with SOF SERVE.

We aim to make sure your order is processed and delivered as smoothly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are processed after payment has been successfully received.

We aim to process orders as soon as reasonably possible. Processing times may vary depending on order volume, product availability and other circumstances.

Once your order has been processed and handed to the delivery provider, you will receive the relevant shipping or tracking information where available.

2. Delivery

SOF SERVE currently offers delivery within South Africa.

Delivery times may vary depending on your location and the delivery provider used.

Any delivery timeframe displayed during checkout is an estimate and is not guaranteed. Delays may occur due to circumstances outside our reasonable control, including courier delays, public holidays, severe weather, incorrect delivery information or other unforeseen circumstances.

3. Shipping Fees

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on your delivery location, order size or the delivery option available at the time of purchase.

4. Delivery Information

You are responsible for providing accurate and complete delivery information when placing your order.

Please carefully check your name, telephone number, email address and delivery address before completing your purchase.

SOF SERVE cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer, subject to applicable consumer-protection laws.

5. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after your order has been handed to the delivery provider.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us using the details below.

We will make reasonable efforts to assist you in locating the shipment and resolving the issue with the relevant delivery provider.

If an order is confirmed as lost in transit, we will work with the delivery provider to determine the appropriate resolution.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, take photographs of the damaged packaging and the product before disposing of any packaging materials. This may assist us when investigating the issue with the delivery provider.

8. Delivery Delays Beyond Our Control

SOF SERVE is not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, strikes, natural disasters, severe weather, public holidays, technical issues, government restrictions or other unforeseen events.

This does not affect any rights you may have under applicable South African consumer-protection law.

9. Incorrect or Undeliverable Addresses

If an order cannot be delivered because the delivery information supplied by the customer is incorrect or incomplete, additional delivery charges may apply if the order needs to be re-shipped.

Where applicable, we will contact you to arrange the next steps.

10. Contact Us

If you have questions about your order or its delivery, please contact us:

SOF SERVE
Email: info@sofserve.co.za
Telephone: +27 78 315 9807